e-Parishkaram is an innovative initiative by the East Godavari District to track the grievances through SMS or e-mail and monitor the status of the petitions, which has been launched after taking the inspiration from Honourable Ex Chief Minister of Andhra Pradesh (Late)Dr.Y.S.Rajasekhar Reddy. The genuine petitions received from public are forwarded to the concerned officer with a specific deadline to redress the grievance. In order to keep track of the genuine petitions received and ensure that the grievances of the public are redressedly of with out any delay, as sms based online grievance tracking system called "e-Parishkaram" is being launched.
Under this system, all genuine grievances received would be given specific deadline and entered in the computer. The computer would generate a unique number for each grievance and also generate an acknowledgement to be given to the petitioner. The grievances would then be shown against the concerned officer to whom the grievance has been forwarded for redressal. All important officers in the District would be given a separate ID and login and would be able to update the status of the petition after its redressal.
On the last day specified for the redressal of the grievance, the computer would automatically generate a reminder SMS and email to the concerned officer if the grievance is not yet redressed. A period of three days after the deadline would be treated as grace period in which and an automatic SMS & e-mail would be sent to the officer concerned and also to the concerned Head of the Department in the District. If the petition is still pending even after the grace period is over, then an automatic SMS/E-mail would be sent to District Collector/Joint Collector informing them of the pending petition. The public who sumbit such genuine petitions can also send an SMS and obtain an automatic SMS reply about the status of the petition round the clock. Moreover the petitioners can also call the helpline and obtain the status of their petition by quoting the unique No of the petition.